Clear Policies. Confident Decisions.

Understand Our Return & RefundPolicy

Learn about refunds, payment-related issues, eligibility, and the process for requesting a refund for FBR Digital Invoicing services. We keep our policy clear so you know what to expect when using our platform.

Have questions about a payment or refund? We're here to help.

Please read this policy carefully before subscribing to or purchasing FBR Digital Invoicing. This policy explains how we handle payments, refunds, renewals, cancellations, unauthorized transactions, and chargebacks.

Thank you for choosing FBR Digital Invoicing, software for creating, validating, and reporting FBR-compliant digital invoices. We are committed to providing reliable software and support to our customers and to resolving legitimate payment and service-related concerns fairly and promptly.

By subscribing to or purchasing FBR Digital Invoicing, you acknowledge that you have read and understood this Return & Refund Policy.

1. Disclaimer

FBR Digital Invoicing is an independent software product and is not affiliated with, endorsed by, or the property of the Federal Board of Revenue (FBR) or any government entity.

Completely owned by FBR Digital Invoicing.

2. Return Policy

FBR Digital Invoicing provides digital software services. Since our services are delivered electronically, physical product returns are not applicable.

Refund eligibility is governed by our Return & Refund Policy, as described in this document.

3. Shipping & Delivery Policy

FBR Digital Invoicing provides digital software services. No physical products are shipped.

After successful payment and account activation, customers can access the purchased services through the platform.

Service availability may depend on account status, payment confirmation, and technical conditions.

4. Return & Refund Policy

Payments made for FBR Digital Invoicing subscriptions, wallet credits, add-ons, and software access are generally non-refundable, except as expressly provided in this policy or where a refund is required by applicable law.

Once a payment has been successfully processed, the payment is considered final, subject to the 7-Day Refund Window for the Initial Subscription Payment described in Section 3.

Refunds are not provided for partial billing periods, unused subscription time, or subscription renewals except where required by applicable law or expressly provided under this policy.

5. 7-Day Refund Window for Initial Subscription Payment

New customers are eligible for a one-time refund of their first successful subscription payment if they request the refund within 7 calendar days from the date the payment was successfully processed.

This is a refund window following the first successful payment and should not be understood as a free trial.

To request a refund within this 7-day period, contact our support team:

The refund request should include the customer's account information and relevant payment or transaction details so that we can identify and review the transaction.

The 7-day refund window:

  • Applies only to the customer's first successful subscription payment.
  • Applies once per customer.
  • Does not apply to subscription renewals.
  • Does not apply to plan upgrades.
  • Does not apply to add-ons.
  • Does not apply to wallet or usage-credit recharges.
  • Does not apply to subsequent subscription payments.

After the 7-day period expires, the applicable payment becomes non-refundable, except where a refund is required by applicable law.

We reserve the right to investigate and decline refund requests involving suspected fraudulent or abusive activity, including repeated sign-ups intended to obtain multiple refunds.

6. Subscription, Auto-Renewal and Recharge Policy

FBR Digital Invoicing operates on a subscription-based model.

Subscriptions automatically renew at the end of each billing cycle unless cancelled before the applicable renewal date.

Renewal charges may be processed automatically using the payment method or wallet balance associated with your account.

Customers are responsible for cancelling their subscription before the renewal date if they do not wish to continue their subscription.

A renewal payment that has already been successfully processed is generally non-refundable, except where required by applicable law or otherwise provided in this policy.

If a renewal or recharge payment fails, for example because of insufficient funds or an expired payment method, we may retry the payment and may notify you when a payment fails or a retry is scheduled.

If payment remains unsuccessful after applicable retry attempts, we may suspend or restrict access to FBR Digital Invoicing until payment is successfully completed.

Suspension for non-payment does not automatically cancel the subscription and does not create an entitlement to a refund for the period during which the account was suspended.

Wallet credits or prepaid balances purchased for use with FBR Digital Invoicing are generally non-refundable once purchased or applied, except where a refund is required by applicable law or expressly provided in this policy.

7. Cancellation Policy

You may request cancellation of your subscription at any time by contacting our customer support team.

Cancellation requests cannot currently be processed through account settings.

Once a cancellation request is submitted, access to the service will normally continue until the end of the current paid billing period.

Cancellation stops future renewals but does not automatically qualify the customer for a refund of the current billing period.

8. Technical Issues and Support

If you experience technical problems while using FBR Digital Invoicing, please contact our support team.

We will review the issue and make reasonable efforts to assist you and resolve legitimate technical problems.

Customers are encouraged to contact our support team before requesting a refund or initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

Technical support or troubleshooting does not automatically create an entitlement to a refund.

9. Unauthorized Transactions

If you believe that a payment was made using your account or payment method without your authorization, please contact us immediately so that we can investigate the transaction.

Please provide, where available:

  • Account email address
  • Transaction date
  • Transaction amount
  • Transaction or order reference
  • Any other relevant transaction information

We will review the transaction and cooperate with our payment processor, acquiring bank, card network, or relevant financial institution as required.

Where an unauthorized transaction is confirmed, we will take appropriate corrective action in accordance with applicable law, payment-network rules, and our payment processor's procedures.

Customers may also contact their bank or card issuer directly to report an unauthorized transaction.

FBR Digital Invoicing may temporarily suspend or restrict an account while an unauthorized transaction claim is being investigated.

10. Chargeback Policy

10.1 What is a Chargeback?

A chargeback is a payment dispute initiated by a customer through their bank or card issuer requesting that a card transaction be reversed.

Chargebacks relating to payments made for FBR Digital Invoicing are handled in accordance with the applicable rules and procedures of the relevant card network, payment processor, acquiring bank, and issuing bank.

10.2 Contact Us Before Initiating a Chargeback

If you believe that you have been charged incorrectly, charged more than once, charged for a service you did not receive, or have another payment-related concern, please contact us first.

We will review the transaction and make reasonable efforts to resolve legitimate payment issues.

Contacting us first allows us to investigate the issue and, where appropriate, provide a refund or other resolution without requiring a formal chargeback.

10.3 How We Handle Chargebacks

If we receive notification of a chargeback or payment dispute from our payment processor or acquiring bank, we will review the disputed transaction.

Where required, we may provide relevant supporting documentation, which may include:

  • Transaction and payment records
  • Invoice or order information
  • Customer account information
  • Subscription records
  • Refund records
  • Customer communications
  • Records showing provision or use of the purchased service
  • Other documentation relevant to the disputed transaction

We will cooperate with the payment processor, acquiring bank, card network, and other relevant parties throughout the dispute process.

10.4 Refunds and Chargebacks

If you believe you are entitled to a refund, you should first contact us and submit a refund request in accordance with this Return & Refund Policy.

If a refund has already been issued for a transaction, customers should not initiate a second recovery for the same transaction.

If a chargeback has already been initiated, any refund request relating to the same transaction may be reviewed in coordination with the payment processor and applicable dispute procedures.

10.5 Valid Payment Disputes

Nothing in this policy prevents a customer from contacting their bank or card issuer to dispute a transaction.

If a customer believes that a transaction was unauthorized, fraudulent, duplicated, incorrectly processed, or otherwise subject to a legitimate payment dispute, they may contact their bank or card issuer in accordance with applicable banking and card-network procedures.

10.6 Chargeback Investigation

When a chargeback is received, we will review the available transaction information and provide relevant supporting evidence where requested.

If our records show that the transaction was properly authorized and the purchased service was provided, we may submit the relevant evidence to the payment processor, acquiring bank, or applicable card network for review.

The chargeback will ultimately be handled according to the applicable payment processor, acquiring bank, card-network, and issuing-bank procedures.

Faysal Bank itself states that chargebacks are processed according to global scheme rules and that merchants are notified and required to provide supporting documents when a dispute is received.

10.7 Chargeback Resolution

The final outcome of a chargeback is determined through the applicable payment processor, acquiring bank, card network, and issuing bank dispute procedures.

Where StellarStack is required to refund a transaction as a result of the applicable dispute process, the refund will be processed in accordance with the relevant payment and banking procedures.

Nothing in this policy limits any rights a customer may have under applicable law or their agreement with their bank or card issuer.

11. Refund Processing

Approved refunds will generally be processed using the original payment method used for the transaction.

The timing for the refund to appear in the customer's account may depend on the payment processor, acquiring bank, card issuer, or other financial institution.

We may request reasonable information necessary to verify the transaction and process an approved refund.

12. Refund Request Information

When requesting a refund, customers should provide:

  • Account email address
  • Customer or company name
  • Transaction or order reference, if available
  • Transaction date
  • Transaction amount
  • Description of the issue
  • Any relevant supporting information or screenshots

Providing complete information helps us investigate and respond to the request more quickly.

13. Refund Review

We will review refund requests based on the terms of this policy and the circumstances of the transaction.

Where a refund is approved, we will initiate the refund through the applicable payment method or payment processor.

Refund eligibility does not depend solely on whether a customer has contacted their bank. However, customers are encouraged to contact StellarStack first so that we can attempt to resolve payment-related issues directly.

14. Policy Abuse

We reserve the right to investigate and take appropriate action where we identify fraudulent or abusive use of our refund or chargeback processes.

Examples may include:

  • Repeated refund requests using multiple accounts.
  • Repeated sign-ups intended to obtain multiple first-payment refunds.
  • Providing false or misleading information during a refund or dispute.
  • Attempting to obtain both a refund and a chargeback for the same transaction.
  • Fraudulent use of payment methods.

Any action taken under this section will be subject to applicable law and payment-network requirements.

15. Changes to This Policy

We may update this Return & Refund Policy from time to time.

The updated version will be published on this page with a revised Last Updated date.

Changes will not retroactively remove rights that apply to transactions already completed where such rights are protected by applicable law.

16. Contact Us

For questions regarding our services, privacy, payments, refunds, or customer support, please contact us:

Customer Support Hours

  • Monday – Friday: 9:00 AM – 7:00 PM (PKT)
  • Saturday – Sunday: Closed

Software Availability

FBR Digital Invoicing software remains operational 24/7, subject to scheduled maintenance, technical issues, and third-party service availability.

17. Acceptance of Policy

By subscribing to or purchasing FBR Digital Invoicing, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy together with our: