Privacy Policy

FBR Digital Invoicing (“we”, “us”, “our”) provides software that helps businesses in Pakistan create, validate, and report digital invoices in line with Federal Board of Revenue (FBR) requirements. This policy describes the information we handle to run that service.

By creating an account or using the product, you agree to this policy. If you do not agree, please stop using the service and contact us.

• Business name: FBR Digital Invoicing
• Email: hello@fbr.com
• Contact: Contact page

We collect only what we need to provide invoicing, FBR reporting, support, and billing.

Personal and account information. Name, email, phone, business name, NTN, STRN, billing details, login credentials, and the users you invite to a workspace.

Invoice and tax data. Invoice contents you upload or create (including PDFs and Excel files), customer and supplier records, tax headers, FBR transaction numbers, QR payloads, and submission logs needed for compliance and audits.

Automatically collected information. IP address, device and browser type, pages viewed, approximate location, and diagnostic logs that help us keep the service secure and reliable.

We process information to:

• Provide, maintain, and improve FBR Digital Invoicing.
• Validate invoices and submit them to FBR through the official APIs.
• Map tax fields (including Sales Tax, Extra Tax, Further Tax, and Withholding Tax).
• Bill subscriptions, wallet credits, and the one-time setup fee.
• Give support, training, and service notices.
• Detect abuse, protect accounts, and meet legal obligations in Pakistan.

Digital invoicing in Pakistan requires certain invoice details to be reported to FBR. When you ask us to report an invoice, we send the fields FBR’s API requires. We do this as your processor so you can meet your own tax and invoicing duties.

We also process data where we have a legitimate interest in running a secure product, or where you have given consent (for example, optional marketing email).

We do not sell your customer lists or invoice data. We share information only when it is needed to run the service:

• FBR, when you instruct us to report an invoice.
• Infrastructure, email, and payment providers who process data on our instructions.
• Professional advisers or authorities when the law requires it.
• A buyer of the business, if we restructure, under the same protections.

We use organisational and technical controls appropriate to invoicing data: encrypted transit, access controls, audit logs, and regular reviews of our systems. No method of storage or transmission is completely secure; we work to reduce risk, not to claim it is zero.

We keep account, invoice, and FBR submission records for as long as you have an account and as long as tax, audit, or dispute rules require - including the multi-year ledgers some plans provide. When data is no longer needed, we delete or anonymise it in the ordinary course of operations.

We use cookies and similar storage to keep you signed in, remember your theme preference, and understand how the site is used. You can control cookies in your browser; some features will not work if they are blocked.

The site may primary to stores, WhatsApp, social networks, or documentation we do not operate. Their privacy practices are their own. We are not responsible for content or data handling on those platforms.

Subject to Pakistani law and FBR record-keeping rules, you may ask us to:

• Access the personal data we hold about you.
• Correct inaccurate account details.
• Delete data we are not required to keep.
• Export invoice records you have stored with us.
• Object to or restrict certain processing, including marketing.

Send requests to hello@fbr.com. We may need to verify your identity before we act.

FBR Digital Invoicing is a business product. It is not directed at children under 13, and we do not knowingly collect their personal information.

We may update this policy as the product or the law changes. The “Last updated” date at the top will change when we do. Continued use after an update means you accept the revised policy. Material changes may also be emailed to the address on your account.

Questions about privacy, FBR submissions, or this policy: hello@fbr.com or our contact page.